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Get your business ready
Follow your saved setup progress, then configure the services your business needs.
Review your operating details
In Business settings, check the contact number, fare currency, operating country and timezone. Confirm your currency in the setup checklist.
Prepare people and fares
Create a driver account, complete vehicle information and approve the driver. Set your fare policy before using auto-dispatch.
Invite and dispatch
Create an active rider invitation and dispatch your first trip. Checklist progress comes from saved records, not from reading this guide.
Zone fares and rate schedules
Areas describe locations. Pricing rules determine the fare between them.
Define areas
Open Define areas. Add a circle with a centre and radius, or draw a custom boundary by clicking points on the map. Drag points to adjust them, then close the boundary. Check both endpoints are inside the intended areas.
Set a matching rule
Open Set zone prices. Select origin and destination areas, or the available Any destination/origin option. Choose a fixed fare or distance/time calculation and check the direction.
Review schedules
Optional night or weekend schedules use the business timezone. Review matching times and rate overrides before saving.
Save and test a new trip
Save the fare policy. Test a new route in the intended direction. Existing accepted fares are not silently replaced; changed fares require rider acceptance.
Configure auto-dispatch
Prepare pricing and eligible drivers before enabling automatic assignments.
Choose how fares are set
Review the fare policy: dispatcher-entered, fixed, distance/time or driver quote as available. Riders must accept the fare before assignment. Save changes before enabling auto-dispatch.
Enable when ready
Use the Auto-dispatch switch. Only approved, active, available drivers with fresh GPS and no active trip qualify. The assigned driver must still accept.
Monitor the queue
Review trips in Dispatch control. Scheduled trips enter dispatch at their preparation time. Owners grant dispatcher switch access in Team & customers. If no driver qualifies, check GPS, availability and fare acceptance.
Connect Stripe for rider payments
Business rider payments are separate from your WenRayeh subscription.
Review payment methods
Open Rider payments method. Keep the methods your business accepts. Card availability depends on platform settings, your account and fare currency.
Complete secure onboarding
Choose the legal business country and Connect Stripe. Enter identity and bank details only in Stripe’s secure onboarding. Return here after completing it. Never share secret API keys in a ticket.
Check readiness before enabling cards
Resolve Verification required or Payments disabled messages. Confirm card capability, payouts and selected currency eligibility. Enable cards only when the displayed checks allow it.
Booking pages and hotel partners
Publish your booking page, connect hotel partners and choose how requests are approved.
Open Booking page & QR
Select Booking page & QR. Management controls are available only to authorized accounts. Dispatchers can review requests within their permissions.
Configure and save the page
Set the page details and save. Public and hotel bookings have separate options for automatic approval with a valid fixed or calculated fare and for skipping rider fare acceptance. Both options start off and apply to new requests. Waiting fees are disabled when rider acceptance is skipped; specific vehicle requests still need staff review.
Share and review requests
Copy the generated link or download the QR and test your public page. Pending requests remain in Requests for staff review. For the website widget, enable public booking, then open Business settings → Branding & daily summaries, approve your website addresses and copy the installation code. Choose which customer vehicles to publish under Trip policies.
Manage a trip
Use the queue, map and trip actions together.
Prepare and assign
Review pickup, destination, schedule and passengers. Set or calculate the fare and wait for required rider acceptance before assignment.
Follow progress
Follow the assigned driver on the map, use trip messaging and share the guest link only with intended recipients. Check payment status separately from trip completion.
Rider app essentials
Book, follow and pay for your ride.
Request a ride
Choose pickup and destination, review passengers, pickup time and payment, then request. Accept a fare when requested. Card-only businesses require a saved card before requesting.
Follow and get help
Use Home to follow your trip and message the driver. Trips contains past rides and outstanding payment actions. Profile contains payment methods and Ask for help.
Driver app essentials
Stay available, follow assignments and confirm collection.
Prepare for assignments
Your business creates your account and approves your vehicle. Enable location sharing and go online. Stale GPS can prevent assignment; check phone permissions and connectivity.
Complete the workflow
Accept the assignment and use the trip card for pickup, arrival, waiting and start/completion actions. Follow payment instructions at completion. Confirm cash only after receiving it.
Get support and follow replies
Keep the conversation in your existing support ticket.
Submit a clear request
Open Ask for help from your dashboard or app profile. Include what happened, the relevant trip or ticket reference and steps to reproduce. Never include passwords, card numbers or secret keys.
Follow the same ticket
Read replies and respond in the existing ticket. A reply to a resolved ticket reopens it. Public website support requests require email confirmation.
Subscription and billing
Manage the platform subscription separately from trip payments.
Review your plan
Open Plan & billing for your plan and renewal details. Business settings → Subscription payment manages the business payment method. Connecting rider payments does not set up subscription billing.
Manage team accounts
Use Add account to create a role-appropriate account. Review status and activity in the table. Change access only when authorized; menu help never grants permissions.
Review drivers and vehicles
Review driver availability, approval and assigned vehicle details. Check location freshness before assigning. Vehicle and driver approval are separate from going online.
Find rider accounts
Use the directory search and table pagination to find the correct rider. Check the business context and account status before changing a record. Contact visibility follows your role permissions.
Share rider invitations
Create a link with the required expiry and acceptance limit. Copy, email or download its QR using the row actions. Check expiry, use count and revoked status if joining fails.
Review trip feedback
Filter and page through feedback, then open the review to see rider, driver and trip context. Use the review status to track moderation. Do not publish private trip or contact information.
Manage support tickets
Use Support tickets for active requests and Archived for resolved ones. Open the conversation, reply or add an internal note. Close a finished ticket or reopen it when follow-up is needed.
Manage the business portfolio
Search and page through businesses. Use Create business to open the setup form. Select the correct business before opening settings or billing; Act as business owner changes your working context.
Manage potential clients
Import researched clients or add one account, then use filters and row actions for details and email history. Review recipients and templates before sending. Bulk email sending uses the existing paced queue.
Manage email templates
Preview the subject and HTML before saving a template. Keep required placeholders and unsubscribe handling intact. Editing a template does not send an email.
Read business performance
Choose the reporting period and check the business timezone and fare currency. Compare trip and payment figures within the same scope before exporting or sharing.
Inspect email delivery
Use delivery status and timestamps to investigate a missing email. Check the recipient and failure reason before retrying an eligible failed message. A sent email is not proof it was read.
Review website visitors
Review visits, timestamps and available location information. Geolocation is approximate. Historical records may contain only masked IPs; access and retention follow the privacy policy.
Manage active sessions
Check your active dashboard sessions. Revoke an unfamiliar or unused session using its action. Keep access to your current sign-in method before ending sessions.
Review account security
Review the controls available to your role and keep your account credentials private. Report unexpected access through Ask for help; never put passwords or authentication tokens in a ticket.
Review trip history
Search and filter trips, then open the relevant record for route, participants, timing and payment status. Review attention badges for outstanding collection or payment actions.
