Delete directly in the app
Open WenRayeh Rider, sign in, choose Profile, then Delete account. Read the consequences, type DELETE, and confirm while signed in. No password is requested in the deletion window. Your signed-in session verifies the request. Linked Apple accounts may need Apple confirmation to remove authorization on iOS. Cancellation of provider confirmation leaves your account intact.
What happens
Your rider profile, contact details, saved places, trip conversations, detailed route and location records, ratings, notification registrations and identity link are removed from active application records. Sessions end and guest tracking links are revoked. Unfinished and scheduled rides are cancelled, including a ride in progress. Deletion cannot be undone. A new account does not recover deleted data.
What may remain
Limited trip status, dates, fare, payment reference and audit records remain with your contact and route details removed. Database markers without contact details preserve relationships for those records. Firebase cleanup is retried if the provider is unavailable; the cleanup queue retains the provider identifier only until completion, and a one-way hash is kept for 24 hours to block stale requests. Existing backups and records held separately by a transport business, payment provider or someone you shared with are not instantly erased by this operation. Contact Support if you need information about specific retention or rights.
Cannot sign in or have not joined a business
Use Support to request account deletion or help verifying account ownership. Include the account email, the connected business if known and whether you used Apple private relay. Never send your password, verification code or payment credentials. Removing the app, signing out or revoking social access alone does not submit a deletion request. Drivers can also delete their own account from Profile in WenRayeh Driver by typing DELETE. Finish active rides or ask dispatch to reassign them first. Driver deletion removes account contact and vehicle details, operational locations, authored trip messages, support requests and device registrations. Anonymous trip, financial and audit records may remain. Business staff use their business’s management process.
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