About this policy
WenRayeh provides ride booking, dispatch, trip messaging and tracking software. This policy covers the public WenRayeh website, rider and driver apps and related booking and guest tracking services. Your taxi office, transport business or hotel may also handle information under its own privacy notice. WenRayeh is the service name; contact the platform through our support page for the operator and the business responsible for your service.
Information you provide
We process account details such as your name, email, phone number, city, language, sign-in identifiers and business membership. Password authentication is handled through Firebase Authentication or our account system, depending on how your account was created. Google or Apple login provides an identifier and permitted profile information. Apple may provide a private relay email. We do not receive your Google or Apple password.
Location and trip information
With permission, the rider app uses your location while you use it to suggest a pickup point. You can enter pickup and destination manually. Booking sends pickup and destination coordinates, labels, passenger count, instructions, schedule and selected payment method to the service. Drivers may share their location during work and trips, including background tracking in the separate driver app. Your assigned trip can show driver location, vehicle, progress, fare and estimated timing. Location permission can be changed in device settings.
Messages payments and diagnostics
We process trip messages, delivery and read status, ratings and feedback, notification device tokens, trip history, fares, payment method and payment status or provider reference. External payment providers handle their own payment credentials. A reported or simulated payment is not proof of an actual transfer. We process technical error details, request references, device or platform information and security logs needed to diagnose faults and protect accounts. Do not place sensitive information in trip instructions or messages.
Support requests
When you ask for help, we process your name, contact email, request category, subject, message, email confirmation and follow-up history. Requests submitted from rider and driver apps are linked to your account and business. Platform owners review requests and private staff notes; other app users cannot see these. We send a receipt and, after you confirm the contact email, support updates through our email provider. Account deletion removes support requests linked to that account. For website requests, contact Support about access, correction or deletion.
How information is used
We use information to authenticate you, connect you to your business, arrange and dispatch rides, show trip progress, deliver notifications and transactional emails, provide messaging and receipts, handle support and deletion, protect against misuse, and maintain service and financial records. Where applicable, processing relies on performing the requested service, permission for optional device features, legal obligations and legitimate service or security needs, subject to your local rights.
Who can see information
Authorized business administrators manage rider contact details and bookings. Assigned drivers and dispatch staff receive the trip information needed for their role. Hotels or booking partners see information relevant to bookings they handle. Trip conversations are visible to authorized trip participants. Access to rider email and phone in our app interfaces is restricted to the rider and administrators; avoid sharing them in messages if you do not want participants to see them.
Guest links and sharing
A guest tracking link lets anyone who receives it view the trip information exposed by that link, including progress, route and assigned vehicle information while access is valid. Treat it as private. A recipient can forward or copy it. Sharing through WhatsApp or another app sends the link to that service and its recipients under their own terms. Deletion revokes the stored guest links for your trips but cannot remove screenshots or copies someone already made.
Service providers and international processing
Our deployment uses infrastructure and services such as Firebase for authentication, Expo and Apple or Google for notification delivery, database hosting such as Neon, mapping and routing services such as Geoapify or the native map provider, and Resend for transactional email when enabled. They process the information needed for their function and may operate outside your country. We may disclose information when legally required or to address fraud, security incidents or valid disputes. We do not sell rider personal information.
Website storage and external resources
The public website stores appearance and language preferences in browser local storage. This website implementation does not add advertising tracking or an analytics cookie. The website loads fonts from Google Fonts, and hosting providers receive ordinary connection information such as IP address. Links to app stores, business portals and other services are subject to those services’ notices. App settings and session credentials are stored locally as needed, with mobile credentials using secure device storage.
Retention and account deletion
You can initiate permanent rider account deletion in Profile, or request help through Support. Our deletion process removes account contact details, profile, saved places, trip messages, detailed trip locations, feedback, device registrations and sign-in links from active application records. Open and scheduled rides are cancelled, including a ride in progress. Minimal account markers without contact details preserve database relationships. Limited trip, fare, payment reference and audit records remain for financial integrity, security, dispute handling and applicable obligations, with personal contact details and route details removed by this flow. Provider deletion retries may retain the sign-in identifier until cleanup succeeds. A one-way hash of that identifier is kept for 24 hours to prevent stale requests from recreating a deleted account. We do not promise that external provider records, copied messages or backups disappear immediately. Backups and separately held business or payment records follow their applicable retention and access controls; contact us about a specific record or legal retention requirement.
Your choices and requests
You can update profile details in the app, change language and appearance, deny location or notification permissions, and delete your account. Depending on your location, you may have rights to access, correct, export, restrict or object to processing, withdraw optional consent, or complain to a relevant privacy authority. Contact Support with your request. We may verify account ownership and must protect other people’s information. Signing out, uninstalling the app or removing Apple or Google access alone does not delete your WenRayeh account.
Children security and updates
The service is intended for people able to arrange rides lawfully. A parent or authorized adult should arrange travel for a child under the transport business’s rules. We do not knowingly offer independent child accounts. We use role-based access, scoped sessions and other technical controls, but no service can guarantee absolute security. We may update this policy as the service changes. The effective date identifies the current version. See Support for privacy questions.
Good questions.
Real people.
For help with your account or privacy, start with our support page.
Find support